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FREQUENTLY ASKED QUESTIONS
DON’T LET QUESTIONS
HOLD YOU BACK.
There is no need to doubt yourself. If you have questions, we have the answers.
The App
Account
Training
Devices
Subscription
The app
Install the Start 2 Run app on Apple Watch
Message: audio files are not downloaded
I want to change my coach
How do I install the START 2 RUN app on my Huawei smartphone?
How do I install the START 2 RUN app on my Android smartphone?
How do I install the START 2 RUN app on my iPhone?
How does the START 2 RUN app work?
My app closes in the middle of a training
Account
I cannot change my password
Can I subscribe/unsubscribe from mailings?
Can I use a family account in the app?
I lost my history
I want to change my email address
My account is blocked
I want to deactivate or delete my account.
How do I register in the app?
Training
GPS configuration and improvements (Apple)
Can I listen to music during my Start 2 Run training?
Can I use the app on a treadmill?
My distance/speed isn't RIGHT
Can you give me medical advice?
My training instructions or encouragements cut out
What training plans does the app contain?
My trainings are set in miles, how do I switch to kilometers?
I'm having troubles registering a GPS location
Devices
Which heart rate monitors can I use and how?
Subscription
How can I switch from a monthly subscription to a yearly?
What is the cost of an app subscription?
My subscription is automatically canceled after a few days
I accidentally started a subscription to another coach
I have started a subscription, but I cannot see it in the app
I want to transfer my subscription
I cannot start a subscription through the app store
How can I cancel my subscription?
What does a Start 2 Run subscription include?
How do I start a subscription in the Start 2 Run app?
Subscription service is not available - iPhone